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    • Touch screen failure causes and solutions
    • Número de reclutas:
    • 2018-03-29
    • Naturaleza profesional:
    1. Caused by defective film on the screen, it is recommended to remove the film and try again.

    2. Incompatibility issues caused by software pre-installed in the mobile phone. It is recommended to uninstall those software to see if the problem can be solved.

    3. If non-original charger is used for please, please replace it with the original one. 

    4. The mobile phone is rubbed in the pocket and static electricity causes the touch to malfunction. It is recommended to try it after a period of time.

    5. The mobile phone screen is wet or there is liquid or water. Please operate after wiping the liquid and moisture off the screen.
      Backup phone data (telephone number, SMS, installed software, photos, etc.), restore phone factory settings (desktop settings icon - General - System - More) or flash to solve.

    6. If none of the above methods can solve your problem, please bring the purchase invoice, warranty card and mobile phone to the nearest KXD customer service center for testing.


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correo:kenxinda@kenxinda.com
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